HOW TO ORDER 

It is against the law to sell or supply alcohol to anyone under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old. You may order by the various methods mentioned below (unless stated otherwise). You will have a right to cancel such order, please see the paragraph headed “return of goods / cancellation” below for details. You may order via our website at www.frenchbloom.com and e-mail to ordersupport.uk@french-bloom.com

  

OUR CONTRACT WITH YOU 

Your order is an offer to buy from us. There will be no contract of any kind between you and us unless and until we accept your order and in the case of wines and goods to be delivered to you, when we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods or services to you without giving any reason. At the moment we accept your order or in the case of delivery of goods, when the goods are dispatched, a contract will be made between you and us. 

  

DESCRIPTION & PRICES 

The description and prices payable for the items or services that you order are set out in our price list, brochure and or website. If, by mistake, we have underpriced an item or service, we will not be liable to provide that item to you at the stated price provided that we notify you before we dispatch the item concerned or, in the case where we are not dispatching an item, within 7 working days of our acceptance of your order and we may cancel your order provided we refund you any payments you have made. You may agree the correct price in which case we will proceed with your order. In the event that an item has been over charged a full refund of the difference will be given. We reserve the right to change our prices. Please refer to the latest price list on our website for all current prices. Please note prices issued in the latest price list or on our website supersede any prices set out in these terms and conditions if they are different. Prices listed for wines are quoted per bottle and per case, unless otherwise stated and include VAT at the current prevailing rate. Case size may vary. Prices are subject to currency and market fluctuations, changes in duty and VAT as well as stock remaining unsold. If any other currency is stated, this is subject to currency fluctuations and is an indication only. 

  

HOW TO PAY 

We accept Maestro, Visa, Mastercard, American Express or cheques payable to `French Bloom UK Ltd’ or interbank transfers (by arrangement). Orders may be delayed by transfers of money or by credit card authorisations not being confirmed by the respective banks. Please note that it is the customer’s responsibility to contact their bank to speed up this process if the order is required urgently. Credit cards are always debited in UK pounds sterling. Please note that payment will be taken in full at the time of ordering. Please allow 7 days for cheques to clear and we will not process the order until cleared funds are received unless specifically agreed otherwise in writing. For authorised 30-day credit accounts, we do not accept credit card payments to clear the balance outside the credit terms. 

  

DELIVERY 

Costs terms are as per our website, and are made clear when you order. If you have any questions, please contact us by emailing ordersupport.uk@french-bloom.com. 

 Order by December 18th for Holiday delivery.

QUALITY GUARANTEE AND POLICY 

We are committed to providing our customers with an unsurpassed level of service and are equally committed to ensuring we provide a safe and legal product. If a wine is corked or faulty we will offer a replacement or credit on the return of the bottle in question. If you believe a wine to be faulty please contact us by email us at ordersupport.uk@french-bloom.com and we will be happy to make arrangements to have the wine collected and tested. 

  

RECEIPT OF GOODS 

Deliveries should be signed for as ‘Not Examined’ and you should inspect the goods as soon as possible and notify us immediately of breakages or wine shortages. We are unable to guarantee credit or replacements unless we are notified within 14 days of delivery of the order. Please be aware that multi-case orders can become separated. If you do not receive the balance of your order within 3 working days of the first delivery please contact us. Standard UK deliveries should always arrive within 6 working days of the date of order. If you will not be at the delivery address at the time of delivery and wish us to leave your order in a safe place, please advise us. We regret that neither our carriers nor we can accept responsibility for any subsequent loss or damage that occurs once the consignment has been left. Email us at ordersupport.uk@french-bloom.com. 

  

SUBSTITUTES/AVAILABILITY 

All wines and other goods are subject to availability. When selecting the wines or other goods from our price list we try to ensure that they will remain available throughout the life of the list. However, some items will inevitably go out of stock and we therefore reserve the right to select and deliver to you a substitute (of equal or higher value) of the wine you have ordered, to avoid delay in the delivery of orders. If we are unable to supply a particular item, or do not supply a substitute, we will not be liable to you except to ensure that you are not charged for that item. 

  

OWNERSHIP 

All wines or other goods ordered remain the property of French Bloom UK Ltd or its associates until payment is received in full. 

  

EXPORT ORDERS 

If you are interested to buy our wines for export, please contact us on ordersupport.uk@french-bloom.com.